LVE employees have access to training materials and references under the three categories below: Taco Bell Corporate, LVE, and External sources.
- Restaurant General Manager Resources (link)
- Assistant General Manager Resources (link)
- Shift Lead Resources (link)
- Area Coach Resources (link)
- Team Trainer Training Resources (link)
- The Makers Training Resources (link)
- The SPARK Training Resources (link)
- The ART Training Resources (link)
- Market Training Manager Curriculum (link)
- (currently cancelled) The MARK: a multi-day transformative experience that helps shape Restaurant General Managers (GMs) into leaders and community members
- (currently cancelled) The QUEST: a transformative three-day leadership experience for Area Coaches
- Building Taco Bell Culture: Our Brand Soul is who we are and what we stand for
- Retention Focus Plan: A tool which guides you to create a retention plan to keep your employees
- Own Your Zone: a tool designed to help you be successful with your day-to-day restaurant operations
- Standards Cards: detailed food preparation and procedures instructions
- Food Safety Standards: including COVID-19 training resources, product removal, health department inspections, sanitation practices
- The Customer Experience: customer satisfaction procedures
- Square One: cleaning overview
- Playbook: help correctly prioritize tasks and improve metrics in all areas of the restaurant during opening and closing
- Start With Us, Stay with Us: program designed for Company ARLs, and General Managers to attract and retain employees
- Leadership Toolkit: Leadership training workshops designed for ARLs to use and facilitate to their teams
- One Minute Manager: manager training focusing on goal setting, praising, and coaching
- Achieving Breakthrough Results (ABR): interactive ABR review/refresher tool
- HR Compliance: workplace harassment and discrimination overview
- Effective Presentations: how to deliver effective presentations using an eight step approach
- Review boards: assessment of where employees fall in their development with LVE
- Staffing and Retention (link TBD)
- Step-by-step instructions to access OneSource training (link)
- Executive Book Summaries (link)
- Harvard Business Review
- Manage Mentor: 41 topics that address critical management issues and more
- IdeaCast podcast: leading thinkers in business and management
- Article: High-Performing Teams Start with a Culture of Shared Values
- TED Talks
- Playlists on various topics (link)
- Customer focus: I Was Seduced By Exceptional Customer Service | John Boccuzzi, Jr. | TEDxBryantU
- Inclusive Leadership: Flipping the Script on Inclusion: The Importance of I | Beth Ruffin | TEDxGainesville
- Leading people: 3 ways to lead tough, unavoidable converations | TEDxKeene
- Coaching and feedback:
- Goal setting:
- Communication:
- How To Speak So People Want To Listen - gives the “seven sins of communication” and the four foundational pillars to good communication
- How miscommunication happens (and how to avoid it)
- 10 Ways to Have a Better Conversation
- How to benefit from uncomfortable conversations
- Team Management:
- Time Management: How to Write a To-Do List & Know Where Your Time Goes
- Catapult:
- In person classes (various dates available):
- Virtual classes (various dates available):
- Customer Service Excellence Certificate Program
- Achieving Success Through Delegation
- Developing Others Through Coaching
- Developing Leadership skills
- Team Leader Certificate Program
- Being An Effective Leader
- Leading Others Through Change
- Business Coaching Essentials
- The Art of Feedback
- Aligning Goals and Priorities to Manage time
- Getting Results Through Personal Power
- Communication: Working Effectively with Others
- Advanced Communication Skills for the Workplace
- Creating a Plan for Performance Management
- Leveraging Key Management Techniques
- It’s About Time: Strategies for Using Your Time Wisely: LIVE ONLINE
- The following training require consultation and approval from Mike and Craig:
- Maria Paris training sessions on various topics including Diversity and Inclusion, Emotional Intelligence, Building Collaborative Teams, Courageous Conversations, Mastering Conflict, and Achieving Breakthrough Results
- Justin Patton leadership training
- Tilt 365 and EQ-I emotional intelligence tests by Raleigh Coaching