Restaurant General Manager Overview

To put it simply, you run the show. You do more and give more, from building happy teams, to growing sales, to enhancing the customers’ experience. Your leadership, management and operating responsibilities are a crucial part of the day-to-day success of your restaurant, and your dedication results in over a million dollars in annual sales. As the General Manager, your experience and decision making abilities empower your team. You help them embrace the ‘never follow’ culture of Taco Bell and cultivate exciting, optimistic and rewarding careers by feeding people’s lives with más.

Key responsibilities include:

  • Finding, hiring and developing Taco Bell employees
  • Developing the training plan for each new hire
  • Creating a weekly schedule and deploying the Team correctly
  • Addressing performance issues, assisting in the resolution of customer issues
  • Managing the restaurant financials



Before we get into the good stuff, let's go through how your training will work. Your new hire training consists of two parts. The first part is your eLearning courses. The second part is hands-on training, which you complete with your General Manager. There is a WorkWith (WW) that goes with each of your eLearning courses so you can practice what you've learned. At the end of each course, you'll close the window and complete your WorkWith through OneSource. Be sure to have your Area Coach work with you to complete your Trainer Sign Off after you've completed each WorkWith together.

As part of your General Manager Book, you'll also have other components to complete as part of your training! Each day will tell you what you can expect for that day. You'll see things such as: 1:1's, Did You Know's?, Taco Talks, Shift Shadowing, General Manager perks, or tools.


Welcome! We're so excited for you to start your training as a General Manger at Taco Bell! There are a couple things you'll see in your training to look out for:

    • Extra eLearning courses
    • Shift Lead Practice Days
    • Food Champion Practice Days
    • Service Champion Practice Days


After you complete your New Hire Training, training doesn't stop. We have training throughout the year called Experience Training. This training is for new products, new service initiatives, and gives updates on what the brand is currently working on. This training is a great way to stay connected to the brand and keep up on the latest products and service initiatives. Experience Training is a combination of 5 Components: Watch it, Learn it, Do it, Own it and Shop it.

Find the RGM job description here.

Find the RGM performance appraisal here.

Find the RGM training by logging on to, clicking "One Source" in the upper right hand corner, and search for "General Manager".  (You can also follow the steps outlined here.)