Congratulations on beginning your training to become an Assistant General Manager! Your role falls into three main categories: building the capability of your people, ensuring consistent customer satisfaction, and maximizing sales and profits. Thank you for choosing us to be part of that journey. We’re so excited to see how far you will go!
Role excellence is about going above and beyond to make sure that the lives of your Team Members and guests are filled with Más! You support your GM by running great shifts and meeting Taco Bell’s standards of excellence. We encourage you to take ownership and responsibility to solve problems, seek help when needed, and be willing to help and guide others.
Taking care of our great people is at the heart of what we do. As you strive for excellence, always keep people in mind by placing your customers and Team Members as your highest priority. Make sure Team Members complete assigned duties and serve safe, quality food in a friendly manner.
Ensure that the restaurant is a safe place for Team Members to work and for customers to visit. We know you will use your best judgment to make sure that your guests and Team Members are happy. You will lead others to excellence and learn about yourself throughout the process.
New Hire Training
Before we get into the good stuff, lets go through how your training will work. Your new hire training consists of two parts. The first part is your eLearning courses. The second part is hands-on training, which you complete with your General Manager. There is an WorkWith that goes with each of your eLearning courses so you can practice what you've learned. At the end of each course, you'll close the window and complete your WorkWith through OneSource. Be sure to have your Area Coach complete the Trainer Sign Off after they've certified you for your WorkWith.
Your Team Members and Shift Leads complete On the Job Practice Forms, which are similar to your WorkWith. As an Assistant General Manager, you can use the On the Job Practice Forms as a tool in coaching your team to improve specific behaviors surrounding particular topics.
If you're an External Hire, your training schedule is based on 5 shifts worked per week. Use the schedule as a guide based on your schedule. This training is set up as a parallel path where TM, SL, and AGM courses are taken at the same time. With this method, AGMs are more likely to be successful and confident in their roles than if the training was set up as a linear path where TM courses are taken first followed by SL courses and then AGM courses. All courses, OTJs and WWs must be completed for AGMs to be certified in their roles.
After you complete your New Hire Training, training doesn't stop. We have training throughout the year called Experience Training. This training is for new products, new service procedures, and gives updates on what the brand is currently working on. This training is a great way to stay connected to the brand and keep up on the latest products and service initiatives. Experience Training is a combination of 5 Components: Watch it, Learn it, Do it, Own it and Shop it.
Watch It: This is a short video that provides the high level information about the topic that is going to be covered in your training. For example, the Ignite Video is in the Watch It section for Experience training.
Learn It: This is the eLearning course. To launch any course, login to OneSource, navigate to your course, and then click the link. The course provides content, context, and examples on the topic. It also contains expectations and what you need to know to be successful based on your job role.
Do It: This is your On the Job Practice or OTJ and you'll use this form to demonstrate the behaviors that go along with the concepts that were covered in the eLearning course. Once you complete your eLearning course and OTJ, you're fully trained on a topic
Own It: These are your Training Support Tools and include things like Job Aids, Cashier Cards, and Standards Cards. Use a support tool for an in the moment reminder of how to do something because it is not always possible to memorize everything that you've learned.
Shop It: This is the feedback step of the approach. Once you've been certified in your training and you're performing the behaviors that you learned during your shift, your manager will always be observing you. They will provide positive and corrective feedback to recognize the great work you're doing any make any necessary adjustments to ensure you can do even better.
Find the AGM job description here.
Find the AGM performance appraisal here.
Find the AGM training by logging on to MyTacoBell.yum.com, clicking "One Source" in the upper right hand corner, and search for "Assistant General Manager". (You can also follow the steps outlined here.)